Privacy Policy

Privacy Policy

Effective Date: April 9, 2026

This Privacy Policy describes how Rachel Hanna collects, uses, and shares your personal information when you visit or make a purchase from our website.

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1. Information We Collect

When you visit our site, we automatically collect certain information about your device, including:

• IP address
• Web browser
• Time zone
• Cookies and usage data

When you make a purchase or attempt to make a purchase, we collect:

• Name
• Billing and shipping address
• Payment information
• Email address
• Phone number (if provided)

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2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Deliver digital products through BookFunnel
• Send order confirmations and updates
• Provide customer support
• Screen orders for fraud or risk
• Improve our website and marketing performance

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3. Email and SMS Communications

We use Klaviyo to manage email and SMS communications.

Email:

• Transactional emails (such as receipts and delivery emails) are sent automatically after purchase
• Marketing emails are only sent to users who have opted in
• You may unsubscribe at any time using the link in any email

SMS (Text Messages):

• SMS messages are only sent to customers who have opted in to receive them
• Messages may include promotions, updates, or reminders
• Message and data rates may apply depending on your carrier
• You can opt out at any time by replying STOP

We may use your purchase activity to send more relevant email or SMS messages, such as recommendations or updates related to products you’ve purchased or viewed.

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4. Sharing Your Information

We share your information with trusted service providers to operate our business, including:

• Shopify (store platform)
• Payment processors (secure payment handling)
• Klaviyo (email and SMS marketing)
• BookFunnel (ebook and audiobook delivery and support)
• LOOX (product reviews)

These providers only access the information necessary to perform their services.

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5. Cookies, Tracking, and Advertising

We use cookies and similar technologies to:

• Keep track of your cart and purchases
• Improve website functionality
• Understand how visitors use our site

We may also use tools such as Meta Pixel or Google Analytics to:

• Measure advertising performance
• Show relevant ads to visitors

You can control cookies through your browser settings.

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6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request corrections
• Request deletion of your data

To make a request, contact us using the information below.

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7. Data Retention

We retain your information for business and legal purposes, including order history and customer service, unless you request deletion.

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8. Data Security

We take reasonable steps to protect your personal information.

Payment information is processed securely through third-party providers and is not stored on our servers.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

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10. Contact Information

For questions or requests related to your data, please contact:

rachel@rachelhannaauthor.com