Refund Policy

We want you to love your purchase, and we appreciate your support of our small, family-run business. Please read this policy carefully before placing your order.

Digital Products (Ebooks & Audiobooks)

All digital products are delivered instantly and are non-refundable. Because digital files cannot be returned once delivered, we are unable to offer refunds, exchanges, or credits on any ebook or audiobook purchase. Please double-check your order before completing checkout. 

If you accidentally purchased the wrong format, please reach out and we'll do our best to help.

Physical Products (Paperbacks, Special Editions, Bundles)

All physical product sales are final. We do not accept returns or offer refunds for change of mind, duplicate orders, or buyer's remorse.

We do not accept physical products that are returned to us without prior written authorization. Unauthorized returns will not be processed and no refund will be issued.

Damaged or Missing Items

If your order arrives damaged, incomplete, or with an incorrect item, please contact us within 48 hours of delivery at support@rachelhannaauthor.com.

Please include your full name, order number, a description of the issue, and clear photos of the items received and the original shipping box and packaging. Please keep all original packaging until your claim has been reviewed, as it may be needed to help us verify and resolve the issue.

We will review your request and, at our discretion, either send a replacement or work with you on an appropriate resolution. Claims for damaged, missing, or incorrect items submitted more than 48 hours after delivery may not be honored.

Please note that minor cosmetic wear on specialty finishes (such as foil stamping on dust jackets) resulting from normal handling is not considered damage and is not eligible for replacement.

Shipping

We are responsible for ensuring your order is shipped. We are not responsible for packages that are lost, stolen, or marked as delivered by the carrier. Please ensure your shipping address is complete and accurate at checkout. We are unable to change addresses once an order has been processed.

Questions?

Email us at support@rachelhannaauthor.com with the subject line "Order Inquiry" and we'll get back to you as quickly as we can.