Refund Policy

Refund & Returns Policy

We want you to love your purchase, and we appreciate your support of our small, family-run business. Please read this policy carefully before placing your order.

Digital Products (Ebooks & Audiobooks)

All digital products are delivered instantly and are non-refundable. Because digital files cannot be returned once delivered, we are unable to offer refunds, exchanges, or credits on any ebook or audiobook purchase. Please double-check your order before completing checkout. 

If you accidentally purchased the wrong format, please reach out and we'll do our best to help.

Physical Products (Paperbacks, Special Editions, Bundles)

All physical product sales are final. We do not accept returns or offer refunds for change of mind, duplicate orders, or buyer's remorse.

We do not accept physical products that are returned to us without prior written authorization. Unauthorized returns will not be processed and no refund will be issued.

Damaged Items

If your item arrives damaged during shipping, please contact us within 48 hours of delivery at rachel@rachelhannaauthor.com with the following: your full name, your order number, a description of the damage, and photos of the damaged item and packaging. We will review your request and, at our discretion, either send a replacement or work with you on a resolution. Damage claims submitted after 48 hours may not be honored.

Please note that minor cosmetic wear on specialty finishes (such as foil stamping on dust jackets) resulting from normal handling is not considered damage and is not eligible for replacement.

Shipping

We are responsible for ensuring your order is shipped. We are not responsible for packages that are lost, stolen, or marked as delivered by the carrier. Please ensure your shipping address is complete and accurate at checkout. We are unable to change addresses once an order has been processed.

Questions?

Email us at rachel@rachelhannaauthor.com with the subject line "Order Inquiry" and we'll get back to you as quickly as we can.