Refund Policy

REFUND POLICY

Refunds do not apply to the following goods: Digital goods: ebooks and audiobooks. These are instant digital downloads and, as such, cannot be returned.

Please choose carefully. Refunds only given if you buy a duplicate item within 48 hours of first purchase in which case the duplicate item will be refunded upon request.

Refunds for physical goods:

There is no return for change of mind. Returns are given for faulty items if you contact us within 7 days of receiving item (according to the tracking). 

For refund queries, please email rachel@rachelhannaauthor.com within 7 days of receiving your product (according to the tracking). Please use the subject "returns" and include your name, order number, and reason for return, and photographs of faulty item. If item is faulty, we refund or resend your goods - your choice. We want you to be happy!