Shipping Policy

Digital Products

Digital products (ebooks and audiobooks) are delivered instantly via email from BookFunnel. BookFunnel is a trusted book delivery service used by thousands of authors. After purchase, you'll receive an email from BookFunnel to the email address used at checkout with a download link and instructions for sending your book to your Kindle, Nook, tablet, or phone.

If you don't see the email, please check your spam folder or (for Gmail users) your Promotions tab. For any download issues, contact BookFunnel's tech support at help@bookfunnel.com.

Print Books

Print books are fulfilled either through a print-on-demand partner or shipped directly by the author. This will be noted on each product page. Orders shipped by the author are typically processed within 3-5 business days. Orders fulfilled by print-on-demand providers may have varying production and shipping times outside of our control.

Special Editions

Special editions are packed and shipped by our team. As a small, family-run business, we ship as quickly as possible, typically within 3-5 business days. You will receive a tracking email once your order has shipped.

Shipping and Delivery Notes

Delivery times depend on the shipping carrier and are outside of our control. We are only responsible for ensuring your order is shipped. We are not responsible for lost or stolen packages once marked as delivered.

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delivered to incorrect addresses due to customer error. Orders are processed automatically, and we are unable to change addresses unless contacted immediately after purchase.

Holiday Shipping

During the week of Christmas, we ship through December 22 and resume shipping on December 30 so our team can spend time with family. Processing times may also be longer during other high-volume periods.

Contact Us

If you have any questions, please email rachel@rachelhannaauthor.com.