Shipping Policy

Digital Products

Digital products, including ebooks and audiobooks, are delivered via BookFunnel to the email address used at checkout. You’ll receive an email from BookFunnel with your download link and instructions for sending your book to your preferred device.

If you don't see the email, please check your spam folder or, for Gmail users, your Promotions tab. For download issues, contact BookFunnel's tech support at help@bookfunnel.com

Paperbacks & Special Editions

Our team packs and ships all physical products, including paperback bundles and special editions.

As a small, family-run business, we ship orders as quickly as possible, typically within 3–5 business days. You’ll receive an email with tracking information once your order has shipped.

Shipping Carrier

All physical orders are shipped via the United States Postal Service (USPS). USPS is our current shipping carrier, and alternative carrier options are not available at checkout at this time.

Delivery times are determined by USPS and may vary after your package has been accepted by the carrier.

Delivery & Tracking

Once your order ships, please use the tracking information provided in your shipping confirmation email to follow your package.

We are not responsible for packages that are lost, stolen, misdelivered, or marked as delivered by USPS. If tracking shows your package as delivered but you cannot locate it, please contact your local post office for assistance.

Shipping Addresses

Please make sure your shipping address is complete and accurate before placing your order. Orders are processed automatically, and we may not be able to make changes after an order has been placed.

We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

Returned Packages

If a package is returned to us by USPS due to an incorrect or incomplete address, inability to deliver, refusal, or another carrier-related issue, we do not reship the original order.

Once the package has been returned to us, a refund will be issued to the original payment method, minus the original shipping cost and any return postage charged to us by USPS, if applicable.

Holiday Shipping

During the week of Christmas, we ship through December 22 and resume shipping on December 30 so our team can spend time with family. Processing and delivery times may also be longer during holidays and other high-volume periods.

Contact Us

If you have any questions, please email support@rachelhannaauthor.com.